TSL and its employees are committed to meeting customer and legal requirements in order to achieve customer satisfaction. We will always strive to provide quality products on time and continually improve our Quality Management System. TSL continues to demonstrate this by our ISO 9001:2015 certification.
QUALITY OBJECTIVES & KPI’s:
- Warranty Return Rate ≤ 2%
- Customer Satisfaction ≥ 3.5%
- Supplier Quality ≥ 90%
To provide exceptional electronics repair and support services to customers along with exceptional learning, growth and financial opportunities for TSL employees and owners.
To be at the forefront of creating value for our customers by offering quality electronic repair and support with unmatched service.
- Ethics – We exercise our duties with honesty and integrity at all times.
- Teamwork – We respect and support each other, without blame, to create a stronger and better performing team.
- Customer Service – We respond to every customer quickly, thoroughly, professionally and with courtesy.